Ten-digit dialing will come to local calls in Newfoundland and Labrador April 1, 2023.

The Telecommunications Alliance, a group of major Canadian communications companies, is leading a public awareness campaign to inform residents and businesses. Residents will need to dial 10 digits – the area code followed by the seven-digit phone number – for all local calls. The introduction of 10-digit dialing is the result of a decision by the Canadian Radio-television and Telecommunications Commission (CRTC).

Between April 1, 2023, and May 31, 2023, local calls that are dialed using only seven digits will receive a recorded announcement reminding callers to to use 10 digits. Starting May 31, 2023, local calls dialed without the area code will not be connected.

How to prepare for 10-digit dialing

Residents and businesses need to add their area code to programmed numbers in all of their communications devices and equipment (including phones, auto dialers, computers and lifeline equipment) and verify that their alarm systems are compatible with local 10-digit dialing. Companies that use numerous communications systems and devices should also take the necessary steps to update their equipment. All adjustments need to be completed before May 31, 2023. Additional information is available on the Telecommunications Alliance website at dial10.ca.